Legal
Refund Policy
Every Toptan Studio module (Image, Video and Audio Studio) comes with a free 14-day trial so you can test it on your own files before paying. If a purchase still doesn’t work out for you, you can get your money back.
1. 14-day refund window
You can request a full refund of any purchase within 14 days of the purchase date, for any reason. No questions beyond what we need to find your order.
2. How to request a refund
- Email [email protected] from the email address you use in Toptan Studio, or
- Contact Paddle through the link in your purchase receipt, or at paddle.net.
Include your order number (it starts with “#” in your Paddle receipt) if you have it.
3. How refunds are processed
Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Paddle issues the refund to your original payment method. Most banks show it within 5–10 business days.
4. What happens to your access
The refunded months are removed from that module’s access period. For an All in One purchase, they are removed from all three modules. If no paid time remains, the module returns to its unpaid state and exports stop (or are watermarked, or tagged on audio, if you are still within your trial). Files you already exported stay yours.
5. After 14 days
Purchases older than 14 days are generally not refundable, except where required by law or in cases such as accidental duplicate purchases or a technical problem we cannot fix. If something is wrong, write to us anyway — we will look at every request.
6. Your statutory rights
This policy does not affect any rights you have under the consumer protection laws of your country.
7. Contact
See also our Terms of Use and Privacy Policy.